As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. It is sometimes called a linked profile.
Proxy access means that you can access someone else’s medical records online. You will be able to make appointments or order prescriptions for them. We can set this up for you if you are both registered as a patient with us.
In most cases, the patient must give consent for you to access their medical records. If the patient is under 16, or has a condition meaning they are unable to give consent, speak to us – we may be able to help.
Once proxy access is set up, you will be able to see the other person’s account in the NHS App.
How to switch profiles on the NHS App
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You can help to look after a family member or someone else you care for by switching to their profile on the NHS App.
You will need to ask your GP to give you access to do this.
Scroll down to the bottom of the homepage and select Switch profiles.
Once your GP has set you up with the linked profile, you will see it here and you will see what services you can use for this person, such as order repeat prescriptions for them.
Once you are ready to return to your own profile, select Switch back to your profile in the yellow banner at the top.
If you need help visit nhs.uk/nhsapp.
Requesting Proxy Access
To request proxy access, complete the online form below.
You can also visit the surgery and we will provide you with a paper form.