When you call us, our reception team might ask you some questions about your condition. This will help us get you the right care in the right place. If it’s personal, let us know – we won’t hold it against you.

We may direct you to another service, like a pharmacy, out-of-hours service or hospital. We might also book you in with one of our extended access GPs based at the surgery.

For some things, we will recommend a face-to-face appointment. This allows the doctor to assess you properly and better understand your problem. We can deal with a lot of problems or questions over the phone, and some people find this easier.