The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.
This practice does not tolerate any aggressive, abusive or violent behaviour towards our staff, patients or visitors. This includes physical violence, threats, verbal abuse, and any discriminatory behaviour.
Discriminatory behaviour includes, but is not limited to, harassment or abuse on the basis of:
- Sexual orientation (homophobia / biphobia / transphobia)
- Sex or Gender identity
- Race / Ethnicity
- Age
- Disability
- Marriage/Civil Partnership
- Pregnancy/Maternity
- Religion or other beliefs
This type of behaviour is unacceptable. You will be asked to leave the surgery, or your call will be ended.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.
All incidents will be followed up and logged. You will be sent a formal warning or removed from the practice list if your behaviour has been unreasonable.
In serious instances, the Police will be contacted, and you may be prosecuted.