The practice prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a ‘chaperone’) will be required.

This impartial observer will be a member of staff who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse is unavailable at the time of your consultation, a member of the admin team may be your chaperone. Alternatively, your examination may be re-scheduled for another time, or with a different clinician.

A chaperone is there to:

• Maintain professional boundaries during intimate examinations
• Acknowledge a patient’s vulnerability
• Provide emotional comfort and reassurance
• Assist in the examination
• Assist with undressing patients, if required

If a chaperone is required, the clinician will ask you if this is okay. You can decline an examination or choose to continue without a chaperone if you wish.

You can ask for a chaperone for any appointment or examination if one is not offered to you. If you would like a chaperone present, please inform your doctor/nurse who will be happy to arrange this for you.

Download our Complaints Policy [PDF]

Last updated August 2025
Next review August 2026

The Freedom of Information Act creates a right of access to recorded information and obliges a public authority to:

• Have a publication scheme in place
• Allow public access to information held by public authorities.

The Act covers any recorded organisational information such as reports, policies or strategies, that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. However, it does not cover personal information such as patient records, which are covered by the Data Protection Act.

Public authorities include government departments, local authorities, the NHS, state schools and police forces.

The Act is enforced by the Information Commissioner who regulates both the Freedom of Information Act and the Data Protection Act.

The surgery publication scheme

A publication scheme requires an authority to make information available to the public as part of its normal business activities. The scheme lists information under seven broad classes, which are:

• who we are and what we do
• what we spend and how we spend it
• what our priorities are and how we are doing it
• how we make decisions
• our policies and procedures
• lists and registers
• the services we offer

You can request our publication scheme leaflet at the surgery.

Who can request information?

Under the Act, any individual, anywhere in the world, is able to make a request to a practice for information. An applicant is entitled to be informed in writing, by the practice, whether the practice holds information of the description specified in the request and if that is the case, have the information communicated to him/her. An individual can request information, regardless of whether he/she is the subject of the information or affected by its use. 

How should requests be made?

Requests must:

• be made in writing (this can be electronically e.g. email/fax)
• state the name of the applicant and an address for correspondence
• describe the information requested.

What cannot be requested?

Personal data about staff and patients covered under Data Protection Act.

For more information see these websites:

• Legislation GOV.UK
• Information Commissioners Office

The GM Care Record: a vital digital resource that improves health and care services and saves lives.

The GM Care Record brings together your information from NHS and care services across all 10 Greater Manchester boroughs, so that your latest health information can be accessed by frontline health and care workers, wherever you are. An incredible resource, the GM Care Record ensures a smooth transition of care between each health and care professional in different NHS and care services. It means GPs, doctors, nurses and care practitioners can deliver the safest and most effective care for you, without you having to repeat your story.

The information in the GM Care Record helps us understand the answers to some of the most pressing health questions affecting our region, such as those related to COVID-19. That’s because de-personalised data, i.e. health and care information whereby your name, NHS number and address has been removed, will be used for highly selective and world-leading research at Greater Manchester universities. So far, the approved studies are limited to those that tackle specific topics related to how different groups within our regions’ 2.8 million citizens have been affected by COVID-19.

Follow our campaign on Social at: #GMBetterTogether.

Information Coming Soon.

We aim to keep our surgery clean and tidy and offer a safe environment to our patients and staff. We are proud of our modern, purpose built practice and endeavour to keep it clean and well maintained at all times.

If you have any concerns about cleanliness or infection control, please report these to our reception staff.

Our GPs and nursing staff follow our Infection Control Policy to ensure the care we deliver and the equipment we use is safe.

We take additional measures to ensure we maintain the highest standards:

• Encourage staff and patients to raise any issues or report any incidents relating to cleanliness and infection control. We can discuss these and identify improvements we can make to avoid any future problems
• Carry out an annual infection control audit to make sure our infection control procedures are working
• Provide annual staff updates and training on cleanliness and infection control
• Review our policies and procedures to make sure they are adequate and meet national guidance
• Maintain the premises and equipment to a high standard within the available financial resources and ensure that all reasonable steps are taken to reduce or remove all infection risk
• Use washable or disposable materials for items such as couch rolls, modesty curtains, floor coverings, towels etc., and ensure that these are laundered, cleaned or changed frequently to minimise risk of infection
• Make alcohol hand rub gel available throughout the building

Every patient has a named, accountable GP. They are the main doctor responsible for your care. At this practice, your named GP is Dr M T Khan.

We do not have any other GPs available to be your named GP. We are a single-handed practice, which means we only have one main doctor. If you would like to change GPs, you will need to register with another GP practice. Many practices offer this service online.

Increasingly, patient medical data is shared e.g. between GP surgeries and the hospital, in order to give clinicians access to the most up to date information when attending patients.

The systems we operate require that any sharing of medical information is consented to by patients beforehand. Patients must consent to sharing of the data held by a health provider out to other health providers and must also consent to which of the other providers can access their data.

e.g. it may be necessary to share data held in GP practices with hospital but the local podiatry department would not need to see it to undertake their work. In this case, patients would allow the surgery to share their data, they would allow the district nurses to access it but they would not allow access by the podiatry department. In this way access to patient data is under patients’ control and can be shared on a ‘need to know’ basis.

Help us to help you

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the primary health care team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Doctor’s Responsibilities

• You will be greeted courteously
• You have a right to confidentiality
• You have the right to see your medical records subject to the limitations of the law
• You will be seen the same day, if your problem is urgent
• You will be seen by your doctor whenever possible
• You will be informed if there will be a delay of more than 20 minutes for your appointment
• You will be referred to a consultant when your GP thinks it necessary
• You will be given the result of any test or investigation on request or at your next appointment
• Your repeat prescription will be ready for collection 48 hours after your request
• Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly

Patient’s Responsibilities

• Please treat all surgery staff with the same respect – we are all just doing our job
• Do not ask for information about anyone other than yourself
• Tell us of any change of name or address, so that our records are accurate
• Only request an urgent appointment if appropriate. Home visits should only be requested if you are too ill to attend the surgery and night visits should be for emergencies only – the doctor on-call will be at work as usual the next day
• Please cancel your appointment if you are unable to attend
• Please be punctual but be prepared to wait if your own consultation is delayed by an unexpected emergency
• Please allow sufficient time for your consultant’s letter of the results of any tests to reach us
• You will be advised of the usual length of time to wait
• Use the tear-off slip to request your repeat prescription whenever possible. Please attend for review when asked, before your next prescription is due
• Do let us know whenever you feel we have not met our responsibility to you
• We would, of course, be pleased to hear when you feel praise is due

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

This practice does not tolerate any aggressive, abusive or violent behaviour towards our staff, patients or visitors. This includes physical violence, threats, verbal abuse, and any discriminatory behaviour.

Discriminatory behaviour includes, but is not limited to, harassment or abuse on the basis of:

• Sexual orientation (homophobia / biphobia / transphobia)
• Sex or Gender identity
• Race / Ethnicity
• Age
• Disability
• Marriage/Civil Partnership
• Pregnancy/Maternity
• Religion or other beliefs

This type of behaviour is unacceptable. You will be asked to leave the surgery, or your call will be ended.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and logged. You will be sent a formal warning or removed from the practice list if your behaviour has been unreasonable.

In serious instances, the Police will be contacted, and you may be prosecuted.